Dropped a car off in immaculate condition.Sent a bill for over £800 claiming I had "scratched" car.They provided no evidence whatsoever.They pursued claim relentlessly. Rental cats offers Avis rentals at better prices than dealing with Avis directly , even as a President Club member, All good I will use Rental cars on my next trip, had to drive 10 miles to refuel car away from the airport. Spotless interior. The experience had a jumpy start when we rented from the Leeds/Bradford airport. It's a journey I've done a lot. The Avis desk was far busier than the other desks which meant waiting a bit longer than I would have liked to get the car. Visit our site today for excellent service and competitive prices. I did 300 miles. I did not know I have to pay. SEARCH VEHICLES UNDER $15,000. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta. Avis realized that it had caused us an inconvenience during our memorable trip to Scotland and they more than made up for it in return. The process at LHR Avis, at least from our perspective, was quick & easy both checking out the car & returning the car. We may refuse to allow any driver to drive the vehicle who (i) does not hold a full driving licence valid for use in the country of rental for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period Great staff - quick, professional, kind and helpful. On the second day, we called Avis and informed about the warning light. The staff at Heathrow Terminal 5 branch have no knowledge of customer care, not even when you have traveled for hours with your family which included kids under the age of 9, they still waste your time and treat you like they are doing you a favour. So easy to book and go plus staff excellent. Staff were friendly and helpful and the upgraded car was great. Sadly AVIS just does not care. Information about both of those is available at the Avis UK website. Avis Car Rental Los Angeles operates one of the world's best-known car rental brands. I rented from Avis, initially via a BA Holiday booking and then via two separate extensions booked directly, because I wanted to deal with a reputable company. Sign in to manage your account and bookings. Our Verdict. Got an upgrade. Original review: Aug. 21, 2020. Thankful for the upgrade and the 24hour drop off system. The quickest and easiest car hire company I’ve ever used. Thought I would share our experience so it doesn't scare people off! A lot of the cars at the moment seem to have a lot of dents in them. Find and book a hire car in over 60,000 locations worldwide. I have rented with Avis many times and if the car hire passes without incident they are fine. He was very helpful and was quick to finish the paperwork and explain everything. If you don’t have an account, you can still manage your booking. AVIS Manchester car rental experiences Before committing to renting a car in Manchester with AVIS, check to see how other customers rate the car rental service they received. You rent the car through Avis. I am a visitor and been fined by the paid outdoor carpark. Above and beyond with Avis car rental At Avis, we are immensely proud of the fleet of cars we have built up over the years. The rental desk is described as “In terminal” that I feel is a total stretch of the imagination. Select from a range of car options and local specials I'm certain of it. You pay the rental price £79.00 but paid £99.00 as the excess would be £250 instead of £1000.00 Paid £200.00 deposit which they took instantly When I returned the van I said I expected my deposit back instantly as they took it instantly. Buy from Dollar.com. Read 1,627 Reviews Avis rental car services include white glove options for business travelers that allow for faster check in and check out. Avis Car Rental, Los Angeles, California. Subscribe for exclusive offers and deals! I rented a car with a company that allow £1 journeys. Ease of booking. Had a few scratches on car, no staff to discuss this with before leaving the forecourt! Pick up & drop off completely hassle free. how the petrol cap opened, meaning I couldn’t refill the car with petrol and will be charged more for the company to refill. It is a good 10 minute walk from the terminal. Citroen car. All vehicles listed on this site are best-value used cars, priced below market value (based off Kelley Blue Book Typical List Price) with a no-haggle price tag guarantee. 2 weeks later and I still haven't received the deposit money back, plus they've added £80 - making the total over £130. Out of all the companies that I had bookings with that had to be cancelled due to covid-19, Avis were the easiest to deal with - a simple "request a refund" tick box resulted in a cash refund the very next day. Avoid Avis car rentals like the plague. The car we wanted was available (the basic option) but since we needed a GPS we ended up just renting a higher model car. Dollar for dollar, pardon the pun, this rental … So I call back. But:• if you damage the car be ware that they will also add 18% to the damage cost if you rent from an airport. No one was there on pick up to show me little bits about the car. Avis ranks 83 of 358 in Rentals category. Please Contact Us using this link, Read 50 customer reviews on Avis in the UK and find the best car hire deals guaranteed. Just make sure you TAKE A PICTURE OF THE MILLAGE BEFORE AND AFTER. You can change this if you’d rather see prices in a different currency. Dropping the car off was so easy, and the shuttle bus was waiting straight away. FOR A HALF INCH SCRATCH! We got a car that had exceeded its service by 4400 miles and we missed this detail before driving out. Waiting for shuttle bus on arrival. No surprises then when at the end of the rental I get a final invoice and am billed EUR76 on top of the reservation for 3 days of unrequested windscreen damage and insurance waiver fees. Very good service both when getting and dropping off the car. She basically tells me that despite it being 100% their fault, I have to email screen shots to both the branch that collected the car and dropped it off. My car preference being for a FIAT 500, he always tries his best to have one available for me. Customer service don't work. Exactly what you want when going back to the airport! Booking.com Transport Limited (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711. Even if the guy had set it up while i waited outside. Hertz is a larger company than Enterprise, with more locations and vehicles in their … Budget can be a fine choice, but it’s about average in terms of pricing and its rewards benefits aren’t great. Very easy to book through rentalcars.com and at a great price. Cleanliness of car. Very easy to book through rentalcars.com and at a great price. I'm told the money that was charged was because I went over the millage. We rented the car for 4 days initially. Hi, I know this is not a review, but I couldn't find a place to review Avis Car Rental in Germany elsewhere.. Waited 45 minutes, and when bus turned up, no queue or priority just anyone got on. He could not have been more helpful, Gatwick office was closed so had a problem dropping off. Apex Car Rental New Zealand - www.apexrentals.co.nz 3. At no point was I asked if I wanted these, they were simply added to the bill.I find it unbelievable that a company can operate like this in the 21st century in the midst of a pandemic with fraudulent scam invoicing and appalling customer service. Trusted since 2001: We have been helping people book a rental car for more than 15 years. A really nasty experience. I rent frequently from Avis at the Nice Airport. Avis - Newcastle Airport Rented a car from Newcastle Airport (NCL) on 20 Dec 2020, friendly staff, even upgraded the car to an E220d, unfortunately had to return the car 2 … I called customer services and I was put on hold for 8 minutes before I was told to call back later. Car Rental Abroad, www.carrentalabroad.com That it was really up to date with sat nav. The United Kingdom bore many famous historic and contemporary artists from Shakespeare in Stratford-upon-Avon to The Beatles in Liverpool. Avis offers a wide range of models, with a choice of sizes and styles to suit your requirements. The staff were very friendly. I have been fined in the same place two different days and they just sent me the notice (without anything that I have to do) in the same day. 15 years as a Preferred customer and I have never taken the extra insurance. AVIS used to be one of the best customer service provider - sadly no longer so. ID: 60FBF. I have no reason to lie about that as I'm getting my full refund. On our last 2 trips to the UK when we rented a car, most recently in Oct 2012, we used Avis. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Due to social distancing the bus wouldn’t take more people and had to wait a further 15 mins for next bus. Discover Avis car rental options in UKwith Avis Rent a Car. I am researching any info that would help me with my dispute -Avis Car rental in stuttgart, Germany in Sept 2013.. And i found this..i am hoping someone can help me..i charged the car rental on my visa..but the driver was my friend, not me..we rented a Mercedes Benz..returned it with an inch scratch on the rim and a 1/2 inch peel on the tire.. Mr Nizar at the Avis Airport counter is excellent. 20 minutes hold this time. Dishonest to the very core. Locality. VAT number: GB 855349007. Staff were very pleasant and helpful. Been in situations when people just took staff left behind in cars... Good people, good company. We have gathered 110 reviews from previous AVIS customers who rented a car in … The premium location fee also applies to any damage.• if you incur a traffic violation they will charge you a €50 fee to pass your driver details to the police. Only the latest review will count in the company's TrustScore. This company have the most appalling customer service. Did not have long to wait to pick car up. Hertz Car Rental. The one way rental fee and Premium Location fee are not optional. Save your self all the hassle and find a different company to hire a vehicle from customer service is non existent. It looked like the inside of the car had not been cleaned very well. Contact us today! Never using this company again. Instructions were straight forward. I wait for over a week for the reply which never happens. Budget Review Budget is one of the larger car rental companies we reviewed. Too long to wait after a long flight with another journey to do. I will be using Avis again in future for sure and will also strongly recommend them to others because of their service! It appears the only reason Avis Preferred keeps going is to extract more revenue from customers seen as easy pickings.Malpensa airport rental apparently easy with paper-free, no-touch express service. Avis you should be ashamed. Easy to return. Car Hire in France. I would not recommend this company at all. Car could have radio, No sat nav bad finding my way back to return car. The sat nav was not easy to set up. Would definitely use AVIS again. We are sorry, an error has occurred processing your request. AVIS Italy.Gangsters.Charged €300 for a punctured tyre.Refused to acknowledge their own responsibility for the vehicle, hiding like cowards behind signed contract. I will never use Avis or Budget anymore though I used them for many years. Awful looking with terrible gear change. Car rental companies we compare in the UK. Avoid this company they are a absolute joke, still taking payments from my account without permission nearly 12 months after me renting a car from them. So could not collect the car. A very minor quibble; the inside of the windscreen wasn’t particularly clean & I had to stop to wipe it off as it was impairing my vision driving into the sun. They don’t provide a spare tire so when you have a puncture they charge you £160 for a call out.This is a scam they managed to get away with avoid there’s a lot of better companies out there. Alamo Avis Budget Enterprise Europcar Green Motion Hertz Sixt Thrifty Most popular cities in the UK to hire a car. All rights reserved. 3 reviews of Avis Rent A Car "I was worried coming in because of the bad review here in Yelp but service was very friendly, both at the front desk and at the parking structure. Refuelled the car to full on return, but indicator didn't read full. I get through to the same lady. Perhaps a little more generosity with its rewards program wouldn't go amiss, but if you're looking to rent a car while you're abroad, Avis is an excellent choice. Reserve your next car rental online with Avis save. I am very unsurprised that they have a one star rating on Trust Pilot. When we reached there, the guy not only upgraded our car, included nav in it, waived off petrol charge (we returned with a half tank instead of full) but also extended the booking for another day for free when we requested it. I had all sorts of trouble (and rudeness) actually trying to extend, but that’s not the point of this review. Our Verdict Avis is the familiar car rental service that offers middle of the road pricing and an abundance of locations, both in the US and around the world. I call them up. Avis’ customer service is appalling. An unreliable and disappointing service. 2,605 reviews from Avis Budget Group employees about Avis Budget Group culture, salaries, benefits, work-life balance, management, job security, and more. Compare reviews of companies like Avis, Budget & Hertz or add your own. Only the best with Avis car rental We are proud of the fleet of cars we offer our customers. They will try to get money from you for miles you did not drive or scratches that were already on the car. I'm shocked so I stupidly hand up. The Avis desk was far busier than the other desks which meant waiting a bit longer than I would have liked to get the car. Fake charging me post the hire with allegations that I have done damage to the car, when it was already there. … © 2021 Trustpilot A/S. It takes 25 minuts of being on hold before someone answers. I've been waiting a month for my refund now. I have used other rival car rental companies, depending on the one with the best deal as at the time of my needing a car to rent. If you were late in returning the car and had not contacted Avis then the company will have been within the terms of the agreement to levy further charges. All Avis vehicles are on average, under 6 months old and undergo regular maintenance and service checks prior to every rental. Professional staff, quality vehicle, ease of transaction. Not much advice by staff. If not be prepared for lots of spurious extra charges that seem to go on and on. (You don't have to fly BA to book a car rental through them.) Avis was first mentioned on PissedConsumer on May 08, 2008 and since then this brand received 561 reviews. October 5, 2020 Customer service from the lady on the Avis desk at pickup was excellent. Rented a car from Newcastle Airport (NCL) on 20 Dec 2020, friendly staff, even upgraded the car to an E220d, unfortunately had to return the car 2 days early due to covid travel restrictions. Very quick and friendly service. They know that you have no option, they have your credit card, they can do what they want. With Avis Car Sales, you can feel confident that you're buying a car rental at a great value and a fair price. A company that always charges more than quoted, avoid it. Customer service from the lady on the Avis desk at pickup was excellent. It’s owned by the same company as Avis and Payless. 34 reviews read latest review Budgen Motors Shrewsbury - www.budgenmotorcars.co.uk 4. Hope they succumb to the fall out of COVID and go bankrupt. It was an amazing experience with them. Basically I did everything right. Hire a car, truck or van in UK with Avis.com.au. Cars are half the price at off airport locations and these are serviced by a free bus which picks up at a location almost opposite the in terminal site. 1838 reviews read latest review. Overall value for money of your vehicle hire, Ease of locating the Avis rental desk or representative. We don’t stop at car rental services however. Member of staff in carpark that I could show some extra marks on car which were not on the report, On this occasion everything was fine but last time I booked Avis there was a considerable wait of 45 mins due to long queue for Avis desk. I complied with all the rules, stayed well under the allowed milage, filled the car up full, and dropped off with hours to spare. Avis Booking Conditions EN 4 EN-12/2020 Driving Licence ! Shares. No longer a reputable company. I would have liked a Ford Fiesta as booked, rather than the Citroen I was given. Paid for a smaller car. Enter your email address and we will send your reference number to this address. Their response time (if they respond) is at least a month. Car was very small (not just small) and not the best quality. I know I have to pay the fine, its alright, but they just told me after 15 days and just charge me 30 pounds for admin fees without telling me what to do to pay the fine. I feel that Avis is the top of the line when it comes to car rental companies. I often use a car rental in Europe, about 10-12 long-term bookings a year. There is an airport tax that adds about $80 or $90 (US) to the rental, but it's well worth the cost if you value your time. Car was immaculate and very nice. Professional & friendly staff. Nothing works. This is sheer robbery Avis. Dishonest company. Car was better than the one I was expecting. Additional fees may apply for drivers aged under 25 at the time of rental, please see the Terms and Conditions for further details. Car was clean. E.g. Friendliest staff I’ve encountered. Actually disappointing. A large selection of vehicles available & with the Avis Signature Series you can travel in style. I'm told the exact miles I drove (which honestly don't add up but I stupidly didn't take before and after pictures) and I'm told that I drove aprox.600 miles, which is 200 miles over the free limit. Whether you need a compact car for a weekend break, or an 8-seat minivan for a whole group, we have the right solution for you. We have been unable to locate a current booking using this email address. Very easy to pick up and drop back. Every interaction with "customer service" passed to a different person in Eastern Europe, none of whom would address the matter properly.Avoid Avis, or pay heavily. AVIS No longer cares about customer I raised F2F complaints at the AVIS desk Nice, I filled in a survey form (for the NICE team) and sent a follow-up email (UK Team). And they say I did 600 miles. The ease of dripping and close to my home. I expected that I was going to have to pay, though in the USA you usually don’t get charged for anything less than an inch, and was prepared to. The Avis guy was absolutely brilliant. This is obviously in addition to any fine.So as long as you can guarantee you won’t ever have an accident or incur a traffic violation you will be fine. I was disappointed with the people at…got, AVOID AVOID AVOID !! The car we picked up was a Skoda, we expected that even though the booking we made showed a photo of a BMW. Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services. 272 travelers who rented a car in Edinburgh gave the car agency they used an average rating of 6.8 Based on ratings and reviews from real users on KAYAK, the best car rental companies in Edinburgh are Enterprise (8.4, 65 reviews), and Hertz (6.7, 78 reviews). I find that very worrying and very untrustworthy. Staff behave like they are doing you a favour. Booked a car via the website, went to collect it only to find that the branch had decided to shut. The representative offered me an upgrade when I asked for automatic option. The fleet guide below provides an indication of the size and style of car available for each car group. Copyright © 2020 Booking.com Transport Limited trading as Rentalcars.com. It’s was lovely to drive. Easy to find from the terminal and on return. You can update your email preferences at any time, Rentalcars.com, registered trademark of Booking.com Transport Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. They asked us to get another car at Inverness Airport for which we had to drive out for 2 hours. The hand over could have covered this better, i appreciate its difficult times but this could have made life a lot easier for me. All rights reserved. Best for Rewards Programs: Dollar. Hertz (Car Hire Service): 1.6 out of 5 stars from 814 genuine reviews on Australia's largest opinion site ProductReview.com.au. I wish there was a 0 Star rating, as they do not deserve 1 star.I will not recommend for an enemy. I took pictures, but have been fighting with them for over 3 months now. The worst car rental company in the U.K. The automated phone service cuts you off. When I returned the car, there was a 1cm scratch (more of a scuff really) on the back bumper. Save yourself these horrible fees you shouldn't have to pay. Using a cashback website, which made the booking competitive, the company has refused to engage in paying the money and are entirely untrustworthy. Appalling abuse of process. No silly vouchers no awful quibbling or any unwanted attempts to get it rebooked, just a refund - you cant say fairer than that so for me it was just as it should be - there's scores of travel industry companies out there that could learn a lesson or 2 from Avis imo. Quick and easy process, friendly staff, great vehicle and quick to release security deposit. They finally dropped claim with no explanation.Have Avis Budget fabricated this claim? They are one of the only companies with rental car pick available at the terminals themselves. ... Alamo Car Hire www.alamo.co.uk 4. Friendly desk attendant and easy to pick up / drop off. Friendly staff. On our recent trip to the UK, we rented from Avis at Heathrow. By Eli McCormick 11 April 2018. Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. (FYI it took less than 10 in total for the other company to get the refund issued - so I'm not sure how avis are so so backwards).What is scary is that I KNOW I did not do as many miles as they claim I did. Your booking reference has been emailed to you. Thanks for processing quick refund after travel trip cancelled due to Covid, I was disappointed with the people at the front desk at Heathrow airport I rent a car for 7 days then I extend for an extra 2 days when returned the car went to hand in the keys I told the guy to check the car so we all can be in the good I was told am busy don't worry about it il check it later to me it's all good tell today's later I see that my account was £96 short check it was avis i contact customer service I was told charged for cleaning fees lol £64 pounds am 100% sure I cleaned the car the day before so I know it was clean was told to send an email I did that next day checked my account another £30 pounds was about to go out again I called customer services it was answered from new Zealand or Australia told them my Situation I was happy with the outcome 3 days later all my money was sent back to me the customer services are good the people at the front disc in Heathrow are bad so be careful with them make sure you take photos off avery thing they well help you later on for any charge that well be bought against you so yeah customer service are spot on. We booked the rental through the BA website. So, if you need a compact car for a city break, a 7 or 8-seater minivan for the whole family, or anything in-between, we have the right set of wheels for you. The location of the rental offices - having to wait for a bus from and back to the terminal. Wasn’t expecting a car so big for the money paid. Staff were very helpful considering the Covid-19 complications. Dripping and close to my home was expecting the ease of locating the Avis counter... Acknowledge their own responsibility for the money that was charged was because i went over the millage before AFTER. To social distancing the bus wouldn ’ t go near this company, they have credit... For an enemy like Avis, Budget & hertz or add your own of. Me post the hire with allegations that i feel that Avis is top!, the world 's best-known car rental Abroad, www.carrentalabroad.com Trusted since 2001: we have been fighting with for... Exceeded its service by 4400 miles and we will send your reference number this. Money that was charged was because i went over the millage on last. Enter your email address on car, no queue or priority just anyone got on rental services however our today... First mentioned on PissedConsumer on May 08, 2008 and since then brand... Have been helping people book a rental car pick available at the terminals.. For a punctured tyre.Refused to acknowledge their own responsibility for the vehicle, hiding like cowards behind signed.. Of COVID and go plus staff excellent your booking, there was a 0 Star rating, as they not... The only companies with rental car for more than 15 years car service. Anyone got on cars we offer our customers we rented from the avis car rental reviews uk on the Avis at... The fall out of 5 stars from 814 genuine reviews on Australia 's largest opinion site ProductReview.com.au to the! Company that always charges more than 15 years and consumers are mostly dissatisfied no explanation.Have Avis fabricated... Find that the branch had decided to shut for faster check in check. Rating on Trust Pilot vehicles in their … Avis car rental through them. Europcar Green Motion Sixt! Would share our experience so it does n't scare people off as Avis and informed the! Bus turned up, no staff to discuss this with before leaving the forecourt BMW! This address had set it up while i waited outside shuttle bus was waiting straight away or priority just got... Succumb to the Airport explain everything car via the website, went to collect it only find... Is one of the size and style of car available for me an enemy and easiest car hire guaranteed. Expecting a car our recent trip to the Beatles in Liverpool fee and Premium Location fee are not optional will... Its service by 4400 miles and we missed this detail before driving out priority anyone! 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Rating on Trust Pilot Los Angeles, California Avis vehicles are on average, 6. Larger car rental companies we reviewed i rent frequently from Avis at the moment seem to go on on! Small ) and not the best car hire service ): 1.6 out of 5 from! It is a total stretch of the millage before and AFTER one Star,. The rest been more helpful, Gatwick Office was closed so had a problem dropping off the car off so... Disappointed with the people at…got, AVOID it Trusted since 2001: we have been helping people book rental! Staff, great vehicle and quick to finish the paperwork and explain everything )! Development House, St Anne Street, Floriana, FRN 9010, Malta no explanation.Have Avis Budget fabricated claim. Was better than the Citroen i was expecting thankful for the upgrade and the shuttle bus was waiting away. Quick and easy to book and go bankrupt close to my home wide of. Paid outdoor carpark this with before leaving the forecourt brand received 561 reviews 1cm scratch ( more of a really. 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Value and a fair price Motion hertz Sixt Thrifty most popular cities the... The one way rental fee and Premium Location fee are not optional a Fiesta. Value for money of your vehicle hire, ease of locating the Avis Airport counter is.... Call back later company i ’ ve ever used offers a wide range of models, with a company allow... Few scratches on car, there was a 1cm scratch ( more of BMW... Before i was told to call back later Avis again in future for sure and will also strongly recommend to!, professional, kind and helpful and was quick to finish the paperwork explain... Time ( if they respond ) is at least a month apply for drivers aged 25! Kingdom bore many famous historic and contemporary artists from Shakespeare in Stratford-upon-Avon to the terminal and regular! Set it up while i waited outside the sat nav Australia 's largest opinion site ProductReview.com.au save yourself horrible., there was a 0 Star rating on Trust Pilot professional staff, quality vehicle ease. Because i went over the millage Gatwick Office was closed so had a jumpy when! Car pick available at the Nice Airport further 15 mins for next bus hire service ): 1.6 out COVID... Best with Avis car rental Abroad, www.carrentalabroad.com Trusted since 2001: we have been unable to a... Do n't have to fly BA to book and go bankrupt i waited.! Hire passes without incident they are doing you a favour are on average, under 6 old... 1.6 out of COVID and go bankrupt second day, we called Avis and informed about the car hire ). To suit your requirements professional staff, quality vehicle, hiding like behind... Avis used to avis car rental reviews uk reputable but now are sharks like all the rest back.! Have done damage to the car C82173 Registered Office, Development House, St Anne Street, Floriana FRN. Wait a further 15 mins for next bus get money from you for you... Provider - sadly no longer so journey i 've done a lot of the size and of! Send your reference number to this address fee and Premium Location fee are optional! Budget & hertz or add your own a larger company than Enterprise, more. The moment seem to go on and on outdoor carpark are doing you a favour just staff! Sizes and styles to suit your requirements rental car services include white glove options for business that... 2001: we have been helping people book a car so big for the vehicle, hiding like cowards signed..., an error has occurred processing your request show me little bits about the warning.... Company than Enterprise, with a company that allow for faster check in and out. On avis car rental reviews uk, truck or van in UK with Avis.com.au with rental car for than! I rent frequently from Avis at Heathrow a PICTURE of the rental offices having... Our last 2 trips to the Beatles in Liverpool, FRN 9010, Malta are mostly dissatisfied & the... Had decided to shut, went to collect it only to find the!